The Business supporting E-Commerce gives you the possibility, through the completeness of the descriptions posted on its pages, to enjoy the privilege of direct contact with the products it has from your computer screen quickly and easily.
Wanting to highlight the benefits of using the internet in our daily purchases, below we list the terms and conditions for returning defective or non-defective products.

Product returns due to delivery error

In all cases in which other than the sold items are delivered, by type or quantity, or lacks a quality that has previously been agreed in writing with the Company, the customer returns the products to check and establish the error. In this case, the costs of returning the products to the Company as well as the costs of forwarding to the customer are borne by the Company as long as the method of return proposed by the Company is followed.

Returns of defective products

In the event that the item is found to have a manufacturing defect, as long as this is confirmed by the authorized repairer who provides the guarantee of good operation or in the event that the Company itself directly provides the guarantee of good operation, the following shall apply:

The guarantee is provided for a limited period of time which is indicated in the detailed product characteristics. After the end of this period or repair, the replacement of the products is possible for an additional fee after a new agreement with the customer.
The return of the product to be replaced should be made together with all the documents that accompanied the product (e.g. DAT, Retail Address, etc.) and its complete packaging. If it is a defect that was discovered later by the delivery and the packaging does not exist or also if the product packaging was received by the distributors during the delivery of the item, the product packaging is not required.
The return of the products will be carried out either by personnel and means of transport of the Company or via courier, or at one of the stores maintained by the Company with the trademark “onlyformen.gr” nationwide. In the case of returns via courier, the customer bears the shipping costs to the Company and the Company bears the shipping costs of the replaced or repaired product.
After the return of the products, the defect reported by the customer is checked and then he is contacted to inform him about the results of the check.
As soon as the defect is established, the product is repaired or replaced, otherwise the transaction is canceled in the event that the product cannot be repaired in a reasonable time and the Company cannot find another product with similar or better characteristics or equivalent value for the replacement . In case of cancellation of the transaction, the refund of the initial purchase is made in the same way as the customer’s initial payment to the Company was made.
In particular, in the event of a charge via credit card, the Company will be obliged to inform the issuing Bank of the cancellation of the transaction and the bank will then carry out any act provided for on the basis of the contract it has drawn up with the customer without the Company being responsible any more . Following this information, the Company does not bear any responsibility for the time and method of execution of the offsetting, which is regulated by the aforesaid contract. In the case of cash payment, if the customer had chosen the option of “collection from the store”, it will be done by returning his money to him from any store in the Company’s network. In case of payment by bank transfer, a reverse bank transfer will be made from the Company’s accounts to the customer.
In the event that the products are returned damaged or incomplete, the Online Store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without others to a total or partial offset of this claim against the customer.

Returns of products, which are considered defective on delivery

The return of the products, which are considered defective upon delivery, will be accepted within seven (7) calendar days from their delivery to the customer. At the same time, the product must be undamaged and have all the original documents that accompanied the product (e.g. VAT number, Retail Address, etc.) and its complete packaging. In these cases the following applies:

The product is received and checked to determine the defect reported by the CUSTOMER.
Provided that they have been previously received and checked by the Company, the item will be replaced with a similar new one, or in case of non-availability

replacement with another new product of similar quality and price, otherwise if the customer does not want a replacement, the money of the original purchase will be refunded to the customer. The refund is made in the same way as the customer’s initial payment was made to the Company.
In particular, in the event of a charge via credit card, the Company will be obliged to inform the issuing Bank of the cancellation of the transaction and the bank will then carry out any act provided for on the basis of the contract it has drawn up with the customer without the Company being responsible any more . Following this information, the Company does not bear any responsibility for the time and method of execution of the offsetting, which is regulated by the aforesaid contract. In the case of cash payment, if the customer had chosen the option of “collection from the store”, it will be done by returning his money to him from any store in the Company’s network. In case of payment by bank transfer, a reverse bank transfer will be made from the Company’s accounts to the customer.
Shipping costs both for returning the products to the Company and for reshipping the replaced product to the CUSTOMER shall be borne by the Company.
In the event that the products are returned damaged or incomplete, the Online Store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without others to a total or partial offset of this claim against the customer.

Return of non-defective products – Customer’s right of withdrawal without reason

The CUSTOMER has the right to withdraw from the purchase contract within a period of 14 calendar days from the date of conclusion of the service contract (in the case of such a contract), or from the delivery (in the case of products) and in fact when there are many products in the same order from the delivery of the latter while when there is an obligation to deliver products at regular intervals from the delivery of the first. Withdrawal is subject to the following conditions:

This withdrawal is without justification and without any charge, and if the item has already been delivered, the customer must return the product exactly in the condition in which it was received, with all its accessories, the forms that accompany it and its packaging in excellent condition. The return of the item is accepted, only if the buyer has first paid any amount incurred by the company for sending the item to him and the shipping costs for the return of the item.
The declaration of withdrawal is made in writing or electronically and the Company is obliged to send confirmation of receipt of the declaration of withdrawal as soon as it reaches it.
Following the declaration of withdrawal, the Company is obliged to return the price collected within 14 days of receipt of the products.
Delivery shipping costs are not refunded if the customer has chosen a delivery method other than the cheapest standard delivery method offered by the Company.
The refund to the customer will be made by the same means by which the initial collection was made. Specifically, in the case of debiting via credit card as follows: in the event that the price has been paid to the Company by the Bank before the withdrawal and return of the item, the Company will be obliged to inform the Bank of the cancellation of the transaction and the bank will proceed with each act provided for on the basis of the contract established with the customer. Following this information, the company does not bear any responsibility for the time and method of execution of the offsetting, which is regulated by the aforesaid contract. In the case of cash payment, if the customer had chosen the “pick up from the store” option, it will be done by returning his money to him from the store where he picked up the product. In case of payment by bank transfer, the refund will also be made by bank transfer to the same account of the customer.
In the event that the withdrawal concerns the provision of services, the customer must pay an amount proportional to what was provided up to the declaration of withdrawal.
In the event that the products are returned damaged or incomplete, the Online Store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without others to a total or partial offset of this claim against the customer.

Exceptions to withdrawal

There is no retreat in

service contracts after the full provision of the service, if the performance began with the prior express consent of the customer and with the customer’s acknowledgment that it will a

sell the right of withdrawal once the contract is fully performed by the supplier
products which are not suitable for return, for health protection or hygiene reasons, and which have been unsealed after delivery, such as personal care items (such as, but not limited to, epilators, shavers – clippers – hair clippers, brushes , toothbrushes and thermometers etc.)..
supply of goods manufactured to the consumer’s specifications or clearly personalized